Policy

Credits and Refund Policy

How Draft Builder AI credits, failed requests, and billing questions work.

Last updated: October 7, 2026

Credit packs

  • 20 credits for $5 USD
  • 50 credits for $12.50 USD
  • 100 credits for $25 USD

These are one-time purchases processed through Shopify. There is no subscription. Credits have no time-based expiration. Shopify-required data deletion after uninstall permanently removes the stored credit balance.

Using credits

One credit creates one complete product draft. A credit is reserved when AI draft generation begins.

Generation that does not complete

A reserved credit is returned when the app confirms that no paid AI request completed or that the provider rejected the request. If the provider result cannot yet be confirmed, the operation is protected for safe recovery and the credit remains pending until reconciliation. The app does not silently send a second paid request.

Uninstall, reinstall, and deletion

Uninstalling revokes the app’s Shopify sessions, cancels pending work, and marks the installation inactive. Credits, purchase records, drafts, and settings remain until Shopify sends an authenticated shop-redaction request. Reinstalling before that request restores the existing balance and purchase history without another starter credit. Shop redaction permanently deletes merchant-linked records and queues private uploaded images for deletion. A later fresh installation receives one starter credit.

Shopify creation retries

Creating the reviewed product in Shopify does not start a second AI generation. If Shopify product creation fails, retrying that creation does not consume another credit.

Refund requests

Credit returns inside the app are not the same as refunds of a Shopify charge. For purchase or refund questions, email [email protected] with enough information to locate the purchase. Requests are reviewed using the available transaction record, applicable law, and Shopify’s payment processes. This policy does not promise an automatic monetary refund.